1860 East Sternberg ,
Directions Muskegon, MI 49444

  • Sales: (231) 799-2886
  • Service: (866) 665-0593
  • Parts: (866) 691-7830

FREE Service Loaner


Not Your Average Service Center. Not Your Average Service Experience.

The average service repair shop visit involves handing over your keys, taking an uncomfortable seat and waiting for hours while everything you could have done with the day flashes before your eyes. Here at My Auto Import Center, we know that your time is extremely valuable. That's why we're offering a free loaner vehicle for use during your vehicle service. Please make an appointment beforehand so we can have a car waiting for you upon your arrival. We don't want to see your day go to waste. Trust your vehicle to our certified technicians and keep your day productive!

Drive them For FREE....

My Auto Import Center is committed to the very best in customer service. One way we show this to our customers is by offering free loaners to every service customer that comes in for repairs or scheduled maintenance in our service center.

Buy them For Less....

They look like new! They smell like new! And you know they have been cared for by certified master technicians! After the vehicle has been in our loaner program it will be added back to our pre-owned sales inventory. They are almost new yet you can buy them for a nice discount over a similar new vehicle.

How Does It Work?

We have a fleet of over 40 vehicles in our loaner program at any given time. The vehicles are allocated to service customers based upon demand. We can meet the needs of most of our customers most of the time but occasional shortages do occur. Ask your service advisor or service appointment coordinator about availability.

What are Your Responsibilities?

You are responsible to replace the gas you use while you are driving the vehicle. The tank will be full when you leave and there are several close gas stations to the dealership you can use to top off the tank upon your return. For both health and resale reasons we prohibit smoking, pets, and towing. You are of course required to have proper insurance coverage and are responsible for any damage or accidents to the vehicle while it is in your possession.

If you have any questions or concerns regarding these expectations don't hesitate to ask one of our Service Advisors. A detailed list of our service loaner policy is listed at the bottom of the page.

Customer Service Priority

In our service department we have a large number of loaners but not enough to have a loaner for everyone. Generally speaking we give priority to customers that need them the most. Examples of customers who are considered for a high priority loaner are: customers who need large repairs, customers who need repairs that take several days due to parts delays, customer satisfaction situations and business people who need flexibly transportation in order to make appointments.

If you choose not to take advantage of our free service loaners stay and hang out in our comfy service waiting area. Our service waiting area is complete with complimentary computers and work stations, FREE wi-fi, huge flat screen televisions, luxurious leather sofas, massage chairs, a library full of books and magazines, coffee, tea, bottles of water and juice, soda fountain machine with a large selection of Pepsi products, kids play area and usually some friendly furry friends to hang out with.

Schedule Service

Contact Information*

Appointment Information

Service Information*

Type of Service Needed

Volkswagen of Muskegon

1860 East Sternberg
Directions Muskegon, MI 49444

  • Sales: (231) 799-2886
  • Service: (231) 799-2886
  • Parts: (231) 799-2886


  • Monday 7:30AM to 8:00PM
  • Tuesday 7:30AM to 8:00PM
  • Wednesday 7:30AM to 8:00PM
  • Thursday 7:30AM to 8:00PM
  • Friday 7:30AM to 6:00PM
  • Saturday 9:00AM to 4:00PM
  • Sunday Closed