Volkswagen

1860 East Sternberg ,
Directions Muskegon, MI 49444

  • Sales: (231) 799-2886
  • Service: (866) 665-0593
  • Parts: (866) 691-7830

Free Service Loaner



Not your average service experience.

The average service repair shop visit involves handing over your keys, taking an uncomfortable seat with stale coffee sitting in a dirty pot and waiting hours while you think about everything you could've done with your day. At My Auto Import Center, we know that your time is valuable. That's why we offer a free loaner vehicle to use while your vehicle is being serviced. Please be sure to schedule an appointment beforehand so we can have a car waiting for you.

Schedule Service


Drive them for free.

My Auto Import Center is committed to the best in customer service. One way we're committed is by offering free loaners to every service customer that comes in for repairs or scheduled maintenance.

Buy them for less.

They look like new, they smell like new and you know they have been cared for by certified master technicians! After the vehicle has been in our loaner program it will be added to our pre-owned sales inventory. They are almost new, yet you can buy them for a lower price than a similar new vehicle.

How does it work?

We have a fleet of more than 40 vehicles in our loaner program. The vehicles are allocated to our service customers based on demand. We can usually meet the needs of our customers but there are times where all our loaner vehicles are booked. Ask your service advisor or appointment coordinator about availability.

What are the customer's responsibilities?

You are responsible to replace the gas you use while you are driving the vehicle. We ask that you return the vehicle with the same amount of gas as when you left. For health and resale reasons, we prohibit smoking, pets and towing with your loaner vehicle. You are also required to have proper insurance coverage and are responsible for any damage or accidents to the vehicle while it is in your possession. If you have any questions or concerns regarding these expectations, don't hesitate to ask one of our service advisors. A detailed list of our service loaner policy is listed at the bottom of the page.

Our customer service priority.

We have many loaners but may not always have enough for everyone. We tend to give priority to customers who have large or lengthy repairs or those who absolutely need transportation. If you choose to stay and hang out in our comfortable waiting area, enjoy free wi-fi, a huge HDTV, luxurious leather sofas, massage chairs, a library full of books and magazines, computers, coffee, tea, bottles of water and juice, a soda fountain machine and a kids' play area.


Service Loaner Car Policy

  • Customers are responsible for the use of fuel while in a loaner and will be charged to replenish to fuel level signed for when vehicle left the dealership; please make sure you are aware of the fuel level before you leave.
  • For health reasons, we must insist that there be no smoking or pets in a loaner vehicle. Many people are allergic to smoke and pets.
  • Please remove all personal belongings and debris when you are finished with the loaner. If the interior needs to be cleaned please alert one of our staff.
  • We cannot guarantee any specific model of loaner available on any given day.
  • The driver of the loaner must be at least 21 years of age.
  • The driver of the loaner car must be the person who name appears on the repair order or immediate family member.
  • You must present a valid driver's license, a valid insurance card, and a valid Visa MasterCard Discover or American Express credit card.
  • Body damage and/or any other damage to the loaner vehicle while in the customer's possession is the sole responsibility of the customer. You are advised to contact your insurance company in case damage or accident as your insurance company is the primary carrier.
  • We cannot be responsible for any items or articles left behind in a loaner car.
  • For your safety, we reserve the right to not lend vehicles out during extreme inclement weather such as ice and snow storms.
  • Loaner cars must be returned within 24 hours notice of your vehicles completion. A charge of $75 per day will be charged for every day after this is date that the vehicle is not returned.
  • Parking tickets, toll violations and any other tickets or traffic violations are the sole responsibility of the person signing for the loaner vehicle and will be charged to the credit card left.
  • Substitute transportation is provided at no charge solely as a courtesy to our customers.